Delivering strategic research insights

that drive product success in

complex, regulated environments.

I'm Joe Gerard, a Human Factors Engineer and Product Researcher specializing in high-stakes systems for Fortune 500 organizations. I leverage product research and user insights to reduce time-to-market while ensuring user adoption through research-backed product strategy in regulated markets.

Key Impact:

🚀 $30M+ in development strategy influenced through research-driven decisions
🚀 80% reduction in review time via AI workflow optimization research
🚀 4 months from AI solution ideation to MVP launch
🚀 International FDA validation testing across multiple user populations

Projects

My work spans regulated medical devices, AI integration, and commercial software platforms. Each project demonstrates strategic research driving measurable business outcomes.I: Recommendation + Ordering Software: Agile
Iterative Research + Product Roadmapping
II: FDA Human Factors (HF) Validation Testing
Formative and Summative
III: AI/ML-powered Workflow Enhancement
From ideation to MVP in 4 months

Recommendation and Ordering Software

Product: A medication recommender for Primary Care ProvidersChallenge:
Integrate intelligent recommendations into clinical workflows to improve adherence to medication best-practice guidelines
Methods: Workflow observations, Iterative User Testing, Stakeholder alignment

My Strategic Impact

* Converted cross-functional knowledge gaps into actionable research questions
* Designed and executed rapid research cycles integrated with agile development
* Delivered executive readouts that aligned stakeholders and informed quarterly planning
* Result: 25% improvement in design-cycle speed

The most insightful discovery was...

The critical importance of prioritizing which findings directly impact product roadmaps vs. academic insights.

Ask me about...

How unregulated products can benefit from strategic regulatory foresight, especially as product scope grows.

FDA Human Factors Validation Testing Under Pressure

Product: Software suite for radiographic scanners (X-Ray, MRI, CT)Challenge:
Post-recall validation to fix patient data update workflows and minimize data corruption risk
Methods: Risk Analysis, Formative/Summative Testing, International Participant Coordination

My Strategic Impact

* Designed compliant studies based on internal risk documentation
* Coordinated and executed remote testing across international user populations
* Drafted FDA documentation and compliance reports
* Result: Successful regulatory approval and market re-entry

The most insightful discovery was...

The unique challenges of testing internal products with contracted, international users across language and timezone barriers.While I was not a contributing author, the team presented a conference talk on this specific challenge the following year:

Lazebnik, M., Fang, C., & Miller, C. (2025, April 1). The Devil's in the Details: The Usability Process as it Applies to Software Service Activities [Presentation]. 2025 International Symposium on Human Factors and Ergonomics in Health Care.

Ask me about...

The importance of implementing and addressing formative findings.

AI/ML-powered Workflow Enhancement

Product: AI/ML recommendations for Prior Authorization Review NursesChallenge:
Optimize AI suggestion placement and predict workflow impacts for maximum adoption
Methods: User Interviews, Workflow Analysis, Strategic Stakeholder Alignment

My Strategic Impact

* Identified strategic knowledge gaps in product, market, and feature understanding
* Executed research directly influencing $30M+ development investment decisions
* Predicted workflow changes and worked with designers to optimize the UI
* Result: 80% reduction in clinical review time, ideation to MVP in 4 months

The most insightful discovery was...

How rapidly products can move when research is deeply integrated into strategic planning and development cadence.

Ask me about...

Time-saving strategies that brought this product line from ideation to MVP in just 4 months.

Get In Touch!

I'm always open to chat about exciting opportunities!
Email: [email protected]